Privacy Policy
Last updated: 2026-05-20 · Pending legal review
1. What information we collect
When you submit an inquiry, place an order, or register an account on AquaBond, we collect your name, email, phone, shipping address, company name, and message content. AI chat content, IP address, and browser information are recorded for security audit.
2. How we use information
To respond to inquiries, fulfill orders, provide after-sales support, improve products and documentation, and conduct fraud / security audit. We will not use your personal information for marketing outside the inquiry / order scope unless you opt in.
3. Third-party sharing
Order fulfillment may require sharing necessary information with logistics, customs, and payment service providers. We work with payment platforms including Stripe, PayPal, Alipay International, and WeChat Pay International (after v0.4 integration), subject to their respective privacy policies.
4. Cookies
We use essential cookies for login session, cart, and language preference. Analytics cookies (with consent banner on first visit) help us measure usage. You may clear cookies anytime via browser settings. See Cookie Policy.
5. Data retention
Inquiries, orders, and AI conversations are retained for 3 years by default; operation logs for 1 year. Longer retention may apply where required by law.
6. Your rights
You have the right to access, correct, delete your personal data, restrict or object to processing, and request data portability. Email us via the Contact page to exercise these rights.
7. International data transfer
Production runs on AWS regions; cross-border transfer follows GDPR / China PIPL outbound compliance.
8. Contact
Privacy enquiries: please use the Contact page or email the published address.